Submitting a Bug Report
In the event that you have an issue with PokerTracker 4, or experience a crash, you are encouraged to submit a Support Ticket. This allows the PokerTracker 4…
Anti-Virus, Firewall, and Security Software Configuration Guide
How to configure your firewall or security software so it doesn't block PokerTracker 4 registration or its PostgreSQL database connection.
PostgreSQL Troubleshooting
Diagnose and resolve common PostgreSQL issues that affect PokerTracker 4 — service start failures, connection errors, permissions, and performance.
Restart the PostgreSQL Server
On rare occasion you may need to restart the PostgreSQL server, this is usually only necessary if you needed to perform a configuration change which requires a…
Windows Installer Does Not Run
On rare occasion PokerTracker's support team have discovered a scenario that can occur where the PokerTracker 4 installer does not run when double clicked…
Moving Processed Files: Unable to Get Hands While Playing
Move processed hand histories out of the auto-import folder so PokerTracker 4 can read new hands during play without choking on duplicates.
Troubleshooting Import & Report Speeds
Some users may encounter slow import and/or load speeds in PokerTracker 4. The usual reason for these issues is hardware: either a lack of RAM or inefficient…
Invalid Page Header Error in Reports
There are many different kinds of errors, but one of the scariest is when your data disappears and is replaced by strings of red text. A very common issue is…
macOS Privacy & Security Requirements (10.15 Catalina and Higher)
Grant the macOS privacy and security permissions PokerTracker 4 needs for hand import and HUD operation on Catalina and later.